A bit about us
ActionFunder is the award-winning B-Corp transforming grant-giving and community investment. Our platform matches businesses with non-profits to distribute funding, drive social value and track the impact, whilst reducing admin time and saving costs for both sides of the marketplace.
Trusted by organisations like Microsoft, Sir Robert McAlpine, South West Water, Delancey, Greene King, Clarion Housing and others, we’ve already channelled £4 million of funding into our growing community of over 12,000 registered non-profits across the UK.
We are a small but mighty team with an agile mindset. We are passionate about the power of connecting businesses with local communities to collaborate and create meaningful change.
A bit about the role
Purpose of the role
We are seeking a Community Marketing Manager to lead, grow, and engage our online community of funders and non-profits. You will be integral in driving user engagement, fostering relationships, and ensuring our platform delivers value to all stakeholders. You will have experience managing online communities, preferably within a B2B marketplace, SaaS platform or social investment/value environment. And critically, have a passion for making a positive impact and building meaningful connections.
We want to hear from you if:
- You’ve excelled in building online communities, achieving clear and measurable success in your role
- You have a startup mindset: you rise to challenges, know that good is better than perfect, and are a team player
- You are data and digitally savvy
- You want to make a positive impact
Key Responsibilities
- Community Growth & Engagement:
- Develop and execute strategies to attract, onboard, and retain community members on both sides of our marketplace
- Foster engagement through regular communication, events, and content creation
- Monitor community health, track key engagement metrics, and implement initiatives to enhance participation
- Customer Support & Relationship Management:
- Serve as the primary point of contact for community members, providing timely support and guidance across all support channels.
- Build and nurture relationships with key stakeholders to improve user satisfaction and retention
- Collect and relay user feedback to internal teams to inform product improvements
- Content Creation & Knowledge Sharing:
- Develop and manage a content calendar, including articles, newsletters, webinars, and user-generated content to drive engagement
- Collaborate with marketing, delivery and sales teams to align community content with broader company goal
- Community Moderation & Governance:
- Monitor platform activity to ensure a positive, inclusive, and productive community environment
- Develop and enforce community guidelines and best practices
- Complete due diligence checks and fund distribution requests as required
- Data-Driven Insights:
- Analyse community engagement data to identify trends, opportunities, and areas for improvement
- Report on community performance and provide actionable insights to leadership
Key Skills & Expertise
- Proven experience managing and growing online communities, preferably within a B2B marketplace or SaaS environment
- Recent knowledge of or experience in the non-profit sector, both the opportunities and challenges
- Customer relationship management experience with the to build trusted relationships across very different audiences – ranging from community groups to corporates
- Strong communication skills, both written and verbal, with the ability to engage and inspire diverse audiences across different channels
- Content creation and marketing experience, including managing content calendars and producing engaging community content and using appropriate tools (e.g. Canva)
- Data analysis and reporting skills to track and optimise community performance
- Problem-solving and conflict resolution abilities to manage community challenges effectively
- Experience with community management tools and digital marketing software (WordPress, CRM software, Email marketing software, Google Analytics, LinkedIn, Facebook, Eventbrite)
- Good understanding of business needs, including data protection, consent and GDPR
This role is perfect for a self-motivated, people-oriented individual who thrives in a dynamic, digital-first environment.
What else do you need to know?
- Reports to: Strategy & Delivery Director
- Salary: to £40,000 – 45,000
- Contract type: Full time, fixed term
- Location: We have offices in Bristol & London, fully remote applicants are welcomed
Benefits
- 25 days holiday, plus bank holidays, to be taken when you want
- 2 additional personal days for whatever you want i.e. birthday, or just a long weekend
- 4 annual team away days (we really value getting everyone together for some fun!)
- 2 paid volunteering days
- Enhanced Partner/Maternity/Adoption Leave
- Perks via CharlieHR (on enrolment)
- Cycle to work scheme
- Free eye tests
- B-Corp certified; representing the chance to work in and learn from an organisation which meets the highest standards of social and environmental performance, transparency, and accountability
If you only fulfil 75% of the criteria we encourage you to still apply, we are an equal opportunities employer and are committed to building a diverse culture. We are eager to receive applications from all backgrounds and all applicants will receive consideration without discrimination.
